Help

How to enable or disable video on product?

1. Go to Settings tab and you will see option to enable or disable app.

This settings will apply for all products

.

2. Go to your theme and click on "Customize" button.Where you will see "App embeds" option. When you click on this option you need to enable "Video on Product page".As you enable this option it will show video on product page.

Video not showing on product page?

#1 Clicking on the preview product link from the shopify admin product edit page, will not show the video.

#2 The video will show on most themes available on the market, however if the video does not show then you can always contact us and we will fix it for your theme.

#3 If you want to change where the video should show, please contact us and we will change the default location to wherever you want us to show.

Note: To preview the video, please navigate to your online store, click on the catalog and find the product where you added the video. Alternatively click on the Preview Product link on the Video Descriptions for Product -> Product Page.

How to add video on product?

After you enable setting you will see first 50 products in Product Tab screen.

Here you can search product by SKU or title.

When you search product it will search in product SKU first if don't find then it search in product name.

Click on "Manage Video" you will see following screen

.

You can enter YouTube Link or you can upload mp4 file.For youtube link just to https://www.youtube.com/ Go to any video and copy link. For example i copy this link https://www.youtube.com/watch?v=rH1OKD_ZSIw

For youtube there are two type of link one is start with youtube and second start with youtu.be so you can use both link like you can use https://www.youtube.com/watch?v=wFE0t9nSvBg or https://youtu.be/wFE0t9nSvBg link.

.

Once you upload or enter video and submit it will show on that product page.Video will not show when you preview the product.

.

If you could not find the answers to your questions above?
Please contact us and we will be happy to help you. Support
How can I contact for support?

Please visit our Support page in the app interface or feel free sending an email to info@5luckydevelopers.com if you have any questions and feedback. We are more than happy to help. 😀 Support